About The Order
How Can I Cancel An Order?
If you wish to cancel your order, please contact us before it has been shipped. We are unable to cancel orders once they have been dispatched from our warehouse. Please note that you will receive an email notification once your order has been shipped. If you still do not want to keep the package, you can contact us to arrange a return after receiving it. Thank you for your understanding. For further assistance, please contact
support@ravcasa.com
What Payment Methods Do You Accept?
We accept major credit cards such as VISA, Maestro, JCB, American Express, Mastercard, Discover
Can I Use Multiple Discount Codes In One Order?
For large quantity purchases or customization of household/hotel furniture, please contact us at support@ravcasa.com and we will provide you with the relevant discount information.
How Can I Return An Item?
To initiate a return, please email us at support@ravcasa.com with photos and/or videos of the items and include your order number. Our customer service staff will assess the eligibility of your return request within 3 business days. If your return is accepted, we will provide you with the return address and instructions on how and where to send the package. Please note that unauthorized returns will not be accepted. We recommend using a shipping method that provides tracking information and requires a signature to prevent any loss during the return/exchange process. Once we receive your return, we will inspect the item within 3-5 working days and either issue a replacement for exchange or process a refund. For more details, please refer to our Return Policy.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
How Long Is The Warranty Period?
We offer a 2-year warranty for our products. If you experience any issues or have questions about the product within 2 years of purchase, please contact us at support@ravcasa.com with pictures and videos demonstrating the problems you are facing. We will respond to your email.
How Long Does It Take To Receive My Product?
We follow up on the package size of the product to choose the shipping method.
Package size under 40" is usually shipped by the courier company, and the delivery time is 9-14 days
Package size over 40" is generally shipped by ocean freight, with a delivery time of 23-29 days.
In the case of special products, our customer service will contact you to determine the time.
More About Products
I Have A High Ceiling. Can I Customize The Length Of The Rods Or Cord?
If you have a high ceiling, please reach out to our customer service to confirm the required length of the rods, cords, or chains.
If you’re unsure of the specific extension needed, simply measure the height of your ceiling and send the details to us.
Our experienced designers will assist you and provide recommendations based on your measurements.
Note: Typically, we provide rods, cords, or chains up to 120 inches for customers with high ceilings. If you need a longer length, feel free to contact us directly.
How To Hang On A Vaulted Ceiling?
We provide special fittings designed specifically for vaulted ceilings, as shown in the picture. These fittings effectively solve the hanging challenge.
With the unique hanging ring, the accessories can be easily installed on vaulted ceilings. Many of our customers have successfully installed their lighting using this method. Please refer to the pictures for the circled area and installation example.
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Are Bronze And Black The Same Color?
Bronze and black are distinct colors. If you're specifically looking for matte black, please confirm with our customer service, as the production processes for the two colors are different.
Do You Replace Parts Damaged During Shipping Free Of Charge?
Yes, we will provide free replacement parts if the item is damaged during shipping or has a manufacturing defect. However, we do ask that you provide photos or videos to show the issue with the product.
This kind of problem is rare as we take extra precautions. We conduct multiple anti-fall tests and pack each item carefully. In addition to secure internal packaging, we also use sturdy wooden boxes to ensure the safety of glass and crystal components during transit.